Automatic Return Labels
Automated return labels are mandatory, as of March 1st, 2026 For return requests that fall within the scope defined below, the use of automatic return labels is mandatory. Sellers can choose between the available carrier options, including DHL Express. This setup ensures a consistent, trackable and automated returns process across refurbed.
- Who is in Scope?
- Scope of Mandate
- Automatic Label Creation (How it works)
- Warranty & Managing Customer Expectations
- Data Removal and Proof Requests
- Ticket Handling & SLA after Automatic Label
- Returns Visibility
- Rates and Billing – Using refurbed’s DHL Express contract:
- Using your own DHL Germany contract
- Using your own DHL Express contract
- Generating your own DHL API Credentials