Are customers reminded to remove iCloud or other personal accounts before returning the device?
Yes. Before receiving the return label, customers see a reminder and must confirm that they will sign out of all accounts (e.g., iCloud, Google) and reset the device to factory settings. This helps avoid delays in processing the return.
Are customers asked to upload pictures of the device?
Yes. Customers are asked to upload photos of the device when opening a return request. If they skip this step, they are shown a reminder encouraging them to add photos before proceeding. This helps protect sellers in case of damage or delivery issues. Check the flow here:
You can look up what this feature looks like for the customer under: Automatic Label Creation (How it works).