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Returns Visibility

Updated

How can I have visibility on all customer return requests and incoming returns?

 

Option 1: API

You can retrieve all customer return requests via API using the dedicated returns endpoint.

→ More information here: Cancellations and Returns

  • Call the ListOrderItemReturns endpoint.
  • This endpoint replaces the previous is_return_initiated filter in ListOrders.
  • The response provides full visibility over return requests and incoming returns, including:
    • Order and order item IDs
    • Order item identifiers (e.g. IMEI or serial number, when available)
    • Return request details (request date and return reason)
    • Return status and trial-period eligibility
    • Return tracking information, so you can follow the shipment status
    • Delivery date and time once the parcel arrives at your warehouse (based on carrier tracking updates)
    • Direct link to the related Zendesk ticket

This allows you to monitor return requests, track incoming parcels, and access the related customer communication from your own systems.

 

Option 2: Returns Overview in Seller UI

Returns Tab Overview

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