The "Returns" tab provides an overview of all return requests received from customers that were handled by the refurbed automatic return label solution.
The following information is displayed:
- Order ID (link to the order page)
- Item (link to the order item section)
- IMEI / Serial Number
- Label Created
- Status
- Arrival Date
- Tracking Number (tracking link on click)
- Ticket Topic
- Within 35-days trial period
- Ticket Link
By clicking "Columns" on the right side, you can customize which fields are displayed in this dashboard.
You can use the "Advanced filtering" button to search through your items. Available filters include:
- Order ID
- IMEI / Serial Number
- Label Created
- Status
- Arrival Date
- Tracking Number
Finally, using the "Export CSV" button, you can export the complete set of your returns for the last 30, 60, or 90 days.
Exported fields include:
- Id
- Status
- Order ID
- Order Created At
- Order Item ID
- Order Item Identifier
- Instance Name
- Tracking Number
- Tracking URL
- Delivered At
- Ticket Topic