Multiple Return Addresses

This page covers everything you need to know about the multiple return addresses feature in the Seller Interface.

What is this feature?

The multiple return addresses feature allows sellers to route their returns to different addresses, directly from the Shipping Return Contracts page in the Seller Interface.

How does it work?

Accessing the feature

This feature lives in two sub-tabs inside the Shipping Profiles tab:

1. Return addresses tab, where return addresses must be created and managed.
2. Return shipping contracts tab, where the contract coverage and the return route logic per eligible country is configured.

What happens when you change a return route?

• All return labels created via that contract, for the affected customer country, will be shipped to the newly assigned address going forward.
• Labels already issued before the change are not affected.

Using the feature

1. Creating the addresses

   Before configuring any routing logic, you must first create the addresses you want to route returns to. This is done in the Return addresses tab.

   • By default, every account will already have one address created (the single address previously configured).
     • This becomes the main address for all routes logic unless explicitly changed.
   • You can create as many additional addresses as needed.

demo - creating address.mov

• At least one address must always exist, ****deleting all addresses is not possible. When only one address is in the table, the delete option will return an error.
• Addresses currently in use in a routing rule can’t be deleted. You can see in the table which routing rules are using each address.
  • The address must first be reassigned or the route updated before deletion is possible.

demo - deleting.mov

1. Defining the route logic

   In the Return shipping contracts tab, you can assign a return address to each eligible customer country within a contract.

   • For each eligible country, you can select which return address applies using the "Return route address” column.
   • The empty/default state for every country is always the current single ****address.
   • You can’t delete a route, only edit the address assigned to it.
   • To edit, you can click the edit button and select from the list of addresses created in the Return addresses tab.
   • On saving, the system validates whether the selected address is compatible with the contract route.
     • If it is not supported, an error is shown and the previous address is kept.

demo- route.mov

Limitations

Change the eligible customer countries

Contract data and eligible countries remain read-only, only refurbed admins can add or modify countries and contract configuration. Please reach out to us, if this is the case.

Routing to an address not supported in that contract

Routing to an address not supported in the contract is currently not possible. Please reach out to us, if this is the case.

Other routing criteria

Currently the only routing logic available is by customer country. The next planned iteration is routing by item category, which is already prepared in the data model but not yet exposed in the interface.

Safe-guards

• It is not possible to delete the last remaining return address.
• Addresses currently in use in a routing rule can’t be deleted until they are reassigned.
• If an address is edited and conflicts with a supported route in the contract, the change is blocked and an error message is shown.
• The customer country used as the routing condition can’t be edited by sellers, this is managed by refurbed admins at the contract level.

Quick FAQ