How can I know when a customer requested a label?
A new ticket will be created, and you will find the order in Zendesk ticket drill
Do I need to reply to tickets where a return label is automatically generated?
No. When a return label is automatically created, the ticket is set to Pending. If there’s no customer follow-up, it will be automatically solved after 5 days. These tickets don’t count toward your SLA and don’t require any reply, unless the customer sends a new message.
How can I get help from Refurbed Customer Service when using the shipping agreement?
If you need support for shipments created under Refurbed’s DHL Express agreement, please check our Help Center for the most up-to-date instructions and processes. Make sure to only use this topic if the shipment for the respective product was processed under the Refurbed shipping agreement: Help with shipping agreement