This setup applies to:
- Marketplace return requests within 35 days
- Eligible sellers, countries, and product categories
- Product scope (initial rollout): Small and medium-sized electronics such as phones, tablets, laptops, audio devices, smartwatches, consoles, cameras, accessories, and computer components.
Currently out of scope (initial rollout)
- Sellers located in: Latvia (LV), Lithuania (LT), Slovenia (SI), Hungary (HU), Romania (RO), Finland (FI), Switzerland (CH)
- Domestic return lanes: Sweden → Sweden (SE–SE) and Denmark → Denmark (DK–DK)
- Product categories excluded from the initial mandate:
- Monitors
- Desktop PCs
- Printers & Scanners
- TVs
- Small & Medium Domestic Appliances
- Kids products
- Sports equipment
Sellers requiring multiple return addresses: we will asses if we can onboard you partially as we currently do not support multiple return addresses.
Exclusions will be revisited after the initial rollout phase.
Voluntary enrollment:
Sellers can also voluntarily enroll in automatic return labels beyond the mandated scope, for example for additional lanes or categories, using refurbed’s DHL Express contract.