Find your orders.
In the tab "Orders" you will see an overview of all the orders you have received. All these orders are already paid for by the customer; you can proceed and ship them.
You can enter your filter criteria in the columns section to see your orders overview, or see every order in detail by clicking on the Order ID.
Read the order details
In the order details section, you can find all the relevant information needed to manage your orders effectively.
This section includes a table with key information such as "Battery," "SKU," and "Grade," along with a detailed table that provides pricing information.
Dynamic pricing is applied after you win the BuyBox.
Discounts are paid by Refurbed and will be deducted from your commission.
You can view all details in the Sales Report, which is sent on the 15th of each month.
Tracking Link: Ensure to paste the full tracking link on the same day the product is dispatched.
If the tracking link inclusion rate falls below 90%, a penalty of 4 to 16 points will be applied.
Order state:
- State: This shows you the current state of your order:
- New: Order item was not handled yet.
- Rejected: Order item cannot be fulfilled by the merchant.
- Cancelled: Order item was cancelled by the customer.
- Accepted: Order item was accepted for fulfilment.
- Shipped: Order item was shipped. The parcel tracking link needs to be set for this state to be set. The item identifier should be set, if possible.
- Returned: Order item was returned by the customer.
Export your orders
You can export your orders by clicking on the "My Orders" button. This will download a list of all orders from the last 30 days.
Note: The file includes all orders from the past 30 days, not just the new ones.
To view only new orders, you’ll need to filter the file in Excel (or your preferred tool).
Upload the tracking links.
To upload the tracking links, follow these steps:
You can also bulk-upload the tracking links via a CSV file.
On the Orders page, click on “Upload tracking links”, download the template, fill it out and upload it.
CSV tracking link import
According to our Seller Guide, tracking links must be uploaded on the same day the product is dispatched. It is crucial to upload all tracking links promptly.
❗ If your tracking link inclusion rate falls below 90%, this will negatively impact your performance, resulting in a penalty of 4 to 16 points.
You can review orders with missing tracking links in the Performance Report by scrolling to the right and checking the Ticket Drill section.
Upload the IMEI number.
You can bulk upload the IMEI numbers via our Command Line CSV Tool:
https://gitlab.com/refurbed-community/oss/community-contrib-utilities
Refunds