As outlined in our Seller Guide, customer service is provided by the seller. You must respond to customers within 24 business hours and in the customer’s language.
It is crucial to keep all communication with customers within the Zendesk platform to ensure full visibility for our Customer Service team, so they can support you if needed.
🚨 Customer service is often underestimated by both new and existing sellers and is one of the most common reasons for suspensions and offboarding. Ensure that you and your team review all related materials before going live and consult your point of contact if you have any questions.