General guidelines for all categories
- What topics can a ticket topic change be chosen for?
- Wrong Ticket Topic (Defect vs. Condition)
- Ticket topic changes for the “Delivery” related topics
- Ticket topic changes for the topics “Refunds / Repairs or Exchanges > Wrong configuration > Supplier sent wrong”
- Ticket topic changes for the topics “Refunds, Repairs or Exchanges > More signs of usage than expected”
- Ticket topic changes for "Refunds, Repairs or Exchanges > Defective Product"
- Defects that can’t be proven with a test report and no other means
- Defects that can’t be proven with a test report, however, other proof can be provided
- Ticket Topic Change request after ticket is Closed
- When can I ask for a ticket topic change without documentation?
- Requirements for test reports
- Time frames