The documentation listed below must be provided:
IMEI / Serial Number of the device
- If the IMEI / Serial Number is available and visible in the refurbed system, no invoice is required for the Ticket Topic Change request.- If the IMEI / Serial Number is not available in the system, an invoice including the IMEI / Serial Number of the device must be provided.
In case providing an invoice is not possible, e.g., not possible with the integrator used or Italian electronic invoices, other documentation can be provided such as official documentation or screenshot from the logistic system that clearly connects the IMEI number with the device sent to the customer- Video proof with the device turned on and IMEI number visible
- In case the customer provided pictures, they can serve as a proof that the product does not meet the grade description or vice versa.
💡Please ensure that both videos and pictures are of good quality:
Images must be clear, focused, and taken from an appropriate distance so the device and any relevant details are fully visible.
Videos should be recorded steadily and at a reasonable pace, allowing all relevant details and the condition of the product to be clearly reviewed.
Submissions with unclear, blurry, overly distant images or excessively fast video recordings may not be accepted.