- Audio problems (microphone, speaker, Bluetooth audio devices,…): since the test software is not able to detect the quality, an audio or video proof has to be provided
*unless you have an approved test software for audio devices - Detaching digitizer vs. pixel break: photos are needed if this issue occurs
- Software defects: seller needs to provide video / photo proof that the software defect no longer appears
- Very specific Motherboard issues (e.g., defective capacitors / solder joints): photos of the motherboard can in some cases be send as proof
- Issues regarding heat levels of the device (Laptop / PC): Temperature Stats (HWmonitor) have to be provided
- Devices, for which no approved software is added to our list or no software is existing (e.g. Apple Watches, Airpods, Home Appliances, Accessories, Audio Equipment,…): alternative proof that the reported defect is non existing has to be provided + the IMEI/serial number of the device has to be visible
💡Please ensure that both videos and pictures are of good quality:
Images must be clear, focused, and taken from an appropriate distance so the device and any relevant details are fully visible.
Videos should be recorded steadily and at a reasonable pace, allowing all relevant details to be clearly reviewed.
Submissions with unclear, blurry, overly distant images or excessively fast video recordings may not be accepted.