Seller Performance

Ticket Topic Change

• Ticket topic change process explained
• Ticket Topic Change process penalty measures
• Video training materials

Shipping Issues Handling

• General Principles
• 🕐 Scenario 1 — Shipment Delay
• 📭 Scenario 2 — Product Not Received After Confirmed Delivery
• 📦 Scenario 3 — Lost Shipment (Seller → Customer)
• 💥 Scenario 4 — Product Damaged During Shipping (Seller → Customer)
• 📬 Scenario 5 — Product Damaged Due to Customer Packaging (Customer → Seller)

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Reporting System

• Reporting System - Flagged Tickets View in Zendesk

Communication Guidelines

• Addressing our Customer
• Addressing the Customer's Request
• Message Structure
• More Tips

Products and Packaging

• Product Condition Handbooks
• Product Quality Handbook
• Packaging Guide
• Product Quality Guidelines
• Guide: Keyboard Layouts by Market

FAQs

• New Zendesk Ticket Topics: January 21, 2025
• Latest Updates