Ticket topic changes can be requested within 45 days after the ticket creation. Anything longer (IF the ticket creation is >45days) will not be taken into account.
Pre-purchase test report must be created within max. 30 days before the date of purchase.
Post-purchase test reports, created after return of the device must be created within max. 7 business days from the date of receiving the device.
Exception: in case the device was returned by the customer, however, is still locked by a customer´s account (e.g., iCloud account) and restrains the testing of the device
—> Seller should provide documentation that shows the device is locked by the customer’s account within max. 7 business days
—> In case of this exception occurred, the test report must be created within max. 7 business days, counted from the moment the customer unlocked the device
In case the issue can´t be detected with a test report or there is no approved software for the product (see section 2.4 below) additional proof should be provided, which should be also created within max. 7 business days from the date of receiving the device.