Each monthly commission invoice is accompanied by a Sales Report. The report provides a transaction-level breakdown of the sales, refunds, commissions, discounts, adjustments, and other financial entries included in the respective calendar month.
The fees listed in the Sales Report reconcile with the fees charged on your commission invoice. You can therefore use the report to verify how the invoiced amounts were calculated and to reconcile them with your marketplace activity and accounting records.
Each transaction is identified by its respective Order ID, allowing you to review all financial entries related to a specific order.
Refunds and Order Adjustments
Refunds and other order adjustments create additional entries in the Sales Report. As multiple financial events may relate to the same order, such as the original sale and a subsequent full or partial refund, these entries should always be reviewed together using the relevant Order ID.
Where applicable, a refund may also result in a corresponding adjustment to the commission previously charged for that order.
Why payout report and invoice amounts do not match?
The commission invoice and Sales Report cover a full calendar month and are based on revenue recognition. Transactions are assigned to the relevant reporting period based on the applicable order and refund dates. The invoice is issued on the last day of the month, and the documents are uploaded during the first week of the following month.
The Payout Report follows a different reporting and issue cycle. It is generated for a specific payout and becomes available shortly after that payout has been processed. It reflects the actual payment transactions recorded by the payment service provider between the previous payout and the cut-off for the current payout.
Depending on the payment method selected by the customer, a payment may be captured and recorded after the order was placed. Refunds and other payment events may also be processed later. Transactions related to the same order can therefore appear in the Sales Report and Payout Report in different reporting periods.
The Sales Report should be used to reconcile the fees charged on your commission invoice, while the Payout Report should be used to reconcile the funds transferred to your payout account.