Payouts represent funds transferred to the payout account registered for your seller account. A payout is based on the customer payments received by the payment service provider, less refunds and marketplace commissions.
In accordance with your payout schedule, refurbed initiates the transfer of the available balance held by the payment service provider. Any applicable reserve is withheld from your payout and kept in the payment service provider balance.
In the Seller Interface, you can monitor your current balance with each payment service provider. The Seller Interface also provides an overview of all payouts, including the payment service provider, release date, amount, and payout status.
Payout Schedule
Monthly payouts are released on the 8th of each month. Weekly payouts are released every Tuesday.
Funds typically reach your registered payout account within one to two business days after release. Please note that bank holidays or processing times at your bank may cause additional delays.
Where Can I Find My Payout Reports?
You can find your payout overview and Payout Reports in the Seller Interface under Sales/Payout. Payouts are displayed separately for each payment service provider.
Sales/Payout → Advanced filtering → Add filter → Type → Any of → PAYOUTS
Understanding Your Payout Report
A Payout Report lists the sales, refunds, and other relevant transactions included in a specific payout. It covers the transactions recorded between the previous payout and the cut-off for the current payout.
The total amount shown in the report corresponds to the amount transferred to your account. You can use the report to reconcile the payout with the amount received in your registered payout account and with the underlying marketplace transactions.
Why Does My Payout Not Match My Commission Invoice?
Commission invoice and Sales Reports cover a full calendar month, while payouts follow your assigned payout cycle. The periods and cut-off dates therefore do not necessarily align.
In addition, a payout reflects the net amount transferred to you after the relevant sales, refunds, commissions, reserves, and other applicable adjustments have been taken into account.
A commission invoice documents the fees and charges for the respective calendar month.
For these reasons, an individual payout will generally not match your monthly commission invoice. To reconcile a transfer received in your account, always refer to the Payout Report associated with that specific payout.
What Happens If a Payout Fails?
A failed payout remains listed in the Seller Interface together with its original amount and status.
We do not retry the failed payout as a separate transfer for the same amount. Instead, the funds returned from your bank are carried forward. The amount of the next payout may therefore differ from the amount of the failed payout because it also includes marketplace transactions processed in the meantime.
My Payout Has Not Arrived. What Should I Do?
First, check the payout status in your Seller Interface and confirm that the usual processing period has passed.
Please also verify that your registered payout account is active and able to receive payments. If the payout is shown as successfully processed but has not reached your account, contact your bank to check whether the transfer is pending or has been rejected.
If you have not received the funds within four business days of the scheduled payout date, please contact the refurbed Finance team so that we can investigate the transfer with the relevant payment service provider.