What does this mean? When is the pay-out adjusted?
In case your product quality metrics show a poor performance (see also the explanation regarding the “defect score” and “condition score” below) your pay-out cycle could be adjusted, in case your scores do not show an improvement after receiving alerts (you can find below more information regarding the alerts).
Find more information in our Seller Guide, section 6. Payment Terms
When can I get a faster pay-out again?
Faster pay-outs (weekly/ daily) are available for sellers with steadily high performance. When your defect and condition scores are below our thresholds, and your report displays that you are in the “green area," you can contact your account manager or the reporting team in order to apply for a faster pay-out.
After how long are payments adjusted back?
The pay-outs are adjusted back in case your performance shows steadily good performance. The needed time period in which your performance needs to remain stable depends on the payout frequency that you wish to switch to.
What is the meeting of the payout frequencies?
- daily payout - sent once a day
- weekly payout - sent on Mondays
- monthly payout- sent on the 8th of the month
- manual payout - payout is disabled (withheld until faster frequency is set again)