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When I have questions regarding my performance?
For performance related enquiries, please contact reporting@refurbed.com
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When I have questions or requests regarding commission?
If this an orders is a return within the trial phase without the seller’s fault, please contact cancellations@refurbed.com with an appropriate evidence.
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When an order does not belong to Defect/ Condition score list?
The orders are included in the Defect/Condition score lists based on the chosen ticket topic. In case you encounter an order, where the ticket topic was not chosen correctly, please open a request by using the macro app in the Internal note of the respective ticket and submit the request for the ticket topic change. Details about the ticket topic change process can be found under Ticket Topic Info section.