| Scenario | Carrier Investigation? | Refund Deadline | Notes |
|---|---|---|---|
| 🕐 Shipment Delay | No | — | Share tracking link; escalate if 5+ days no update |
| 📭 Not Received (after successful delivery) | Yes | 5 business days | Credible claim must be established first |
| 📦 Lost Shipment (outbound) | Yes | 5 business days (or after 5 days no update) | Full refund |
| 💥 Damaged in Transit (outbound) | Yes | 5 business days after product return | Replacement or full refund |
| 📬 Damaged by Customer (return) | No | — | Must provide photographic evidence |
| 🔍 Lost Return Shipment | Yes | 10 business days from shipment date | Proof of posting required |
| 📭 Empty Parcel (outbound) | Yes | 5 business days | Affidavit may be requested |
| 📦 Empty Return Parcel | Yes | 7 business days | Credible evidence required |
| 📍 No Drop-Off Point | No | — | Arrange pick-up or alternative label |