Situation: The customer says they returned the product, but it never arrived at your premises.
What to do:
- Verify that the customer followed your return instructions or used the refurbed-generated return label.
- If confirmed, open a carrier investigation.
- Accept the following as proof of posting:
- Shipment receipt issued by the carrier on the day of shipment
- Tracking link showing the product was handed over to the carrier
💰 Timeline for refund:
- Issue the refund within 10 business days from the date of shipment.
- 30-day withdrawal: full refund
- Warranty case: partial or full refund depending on the circumstances