Situation: The customer returned a product and it arrived at your premises damaged â and you believe this was caused by inadequate packaging by the customer, not by the carrier.
What to do:
To dispute transport responsibility, you must provide evidence, such as:
- đ¸ Photo of the external and internal packaging
- đ¸ Photo of the damaged product
- đ¸ Photo of the shipping label (including tracking ID)
âšī¸ You must provide this evidence to support your position. Without it, transport risk remains with you.