💥 Scenario 4 — Product Damaged During Shipping (Seller → Customer)

Situation: The customer received the product but it was damaged during transit.

What to do:

1. Open a carrier investigation.
2. Ask the customer to provide as soon as possible:
   • 📸 Photo of the product packaging
   • 📸 Photo of the product damage
   • 📸 Photo of the shipping label (including tracking ID)

ℹ️ If the customer has already disposed of the packaging, you still bear the transport risk and must open a claim with the carrier.

1. Ask the customer to return the damaged product.
2. Within 5 business days of receiving the returned product, offer the customer a replacement or full refund — regardless of the outcome of the carrier claim.