If you ever need assistance from refurbed's customer service team, it is important that you choose the correct Help Request topic. Only this way, can we make sure your request is submitted to the correct team, and prevent any delays in providing you support.
Help in communication with the customer
Our Customer Service, Second Level agents, will help communicating any complicated issue to the customer or support you in providing the customer with specific information. This topic applies to warranty disagreement!
Help with fraud case
Help with issue refurbed is responsible for
Parts of the content are about a topic refurbed is responsible for
This creates a side conversation for refurbed. Our Direct Team agents will get in contact with the customer to sort out any issue with the plus insurance, the payment or any other service that was sold by refurbed directly.
In case a customer is asking for example about a refund for a Screen protector or Case they bought from refurbed directly please Open a Help request with this topic.
Content is only about a topic refurbed is responsible for
This creates an internal note and a respective tag that will allow our Direct Team to review the case and take the necessary steps including the takeover of the ticket. If our agent disagrees with your assumption about the content of the ticket, you will be informed respectively.
Help with Legal Regulations / refurbed processes
Our Seller Support Team will help you clarify the best procedure for a case and, if need be, involve additional internal teams, such as the Special Support Team.
Help with shipping agreement
Our Shipping Agreement Team will support you in locating lost parcels, filing delivery complaints at the carrier or solving any other Shipping Agreement issue. Please make sure to only use this topic if the shipment for the respective product was processed under refurbed shipping agreement.
Help with technical issue
Our Seller Support Team will assist you in solving any technical issue, such as a not working refund button or any other malfunction related to the refurbed systems.
Info for refurbed
This will create a simple internal note. Any refurbed agent that opens the ticket will see this information and therefore be aware of the information you provided.
Work tip: This does not mean tickets will be escalated to our customer service team.
Other
This will create a side conversation for refurbed. Our Help Request Team will support you with any problem that is not represented in the other refurbed help request topics.