The Customer Support section can be accessed from the navigation menu of the Seller Interface and enables you to manage support tickets and assist customers throughout the issue resolution process.
Through this section, you can:
- View all customer support issues assigned to your organization.
- Prioritize responses based on SLA (Service Level Agreement) requirements.
- Review customer conversations and ticket history.
- Reply to customers directly from the platform.
- Manage refunds.
- Generate return labels.
- Request ticket topic changes.