If the standard ticket views do not fully cover your operational needs, you can use the Advanced Search functionality.
Advanced Search allows you to locate tickets using custom criteria and filters.
You can search using the following fields:
- Customer Email
- Customer Name
- Status
- Assignee Email
- Order ID
- Order Item ID
- Country
- Ticket Topic
- Urgency Status
- Customer Panicked
Once you have configured a search, you can:
- Save it for future reuse.
- Bookmark the generated URL to quickly access the same search results later.
If a saved search reflects your team's standard workflow, we recommend saving it for quick access.