The Help Requests section enables internal communication between you and the refurbed Customer Service Team.
A Help Request provides functionality similar to a customer ticket, but the conversation remains internal and is not visible to the customer.
Messages submitted through a Help Request are delivered directly to the refurbed Customer Service Team, allowing you to request assistance, clarification, or operational support.
Creating a Help Request
For Seller Interface users, you can simply create a new help request, by clicking on "New help request", in the "Help Requests" section. Here, you will also be able to view all help requests that you opened, for that specific ticket.