The Help Requests section enables internal communication between you and the refurbed Customer Service Team.
Within this section, you can:
- View all existing Help Requests.
- Monitor requests awaiting a response.
- Create a new Help Request.
A Help Request provides functionality similar to a customer ticket, but the conversation remains internal and is not visible to the customer.
Messages submitted through a Help Request are delivered directly to the refurbed Customer Service Team, allowing you to request assistance, clarification, or operational support.