Skip to main content

Upload tracking links

Updated

In the tab “Orders”, you can find the button “upload tracking links” on the top right to bulk - upload tracking links for multiple orders at once. In order to ensure the utmost accuracy in assessing delivery timelines, we recommend uploading to the Merchant Interface the standard shipment tracking links from the carrier webiste (e.g. https://www.dhl.com/it-en/home/tracking/tracking-express.html?submit=1&tracking-id=<id>). By doing this, we can enhance the precision of your delivery performance metrics. Custom links from shipping platforms cannot ensure the accuracy of your delivery metrics.

  1. Make sure your list matches all the requirements.
  2. Drag & Drop your list to upload it.
  3. Your tracking links will be added to your orders.

Requirements:

Structure of the csv file:

  • Column delimiter needs to be ; (semicolon)
  • Escape charcater needs to be " (double quotes)
  • Text encoding needs to be UTF-8
  • Maximum file size: 4 MB
  •  

csv structure

Example

example.csv

order_item_id;tracking_link
214227;"<https://www.dhl.de/track?AWB=123456789&brand=DHL>"
214234;"<https://ups.com/WebTracking?track=yes&trackNums=123>"


⚠️ Make sure to have the same amount of delimiters (;) on each row!
Also the column headers must match the example exactly.

Related articles