In the tab "Orders" you will see an overview of all the orders that you have received. All these orders are already paid by the customer, so you can ship them.
You can enter your filter criteria in the columns section to see your orders overview or see every order in detail by clicking on the Order ID.
By clicking on "Columns" on the right side, you can enter your needed filter criteria to your overview page.
Oder details:
In the order details section, you can find all the relevant information needed to manage your orders effectively.
This section includes a table with key information such as "Battery," "SKU," and "Grade," along with a detailed table that provides pricing information.
Tickbox information
Order ID: This shows you the refurbed order ID with which each order can be uniquely assigned. This is the same ID you would find in the refurbed product catalogue.
State: This shows you the state your order is in.
- New: Order item was not handled yet.
- Rejected: Order item cannot be fulfilled by the merchant.
- Cancelled: Order item was cancelled by the customer.
- Accepted: Order item was accepted for fulfillment.
- Shipped: Order item was shipped. The parcel tracking link needs to be set for this state to be set. The item identifier should be set, if possible.
- Returned: Order item was returned by the customer.
Customer Email: email address of the customer
Customer Name: name of the customer
Customer Type: This shows you if a customer buys "Private" or as a "Business".
No. Order Items: This shows you how many items are included in one specific order.
Total Charged: This shows you the total charged costs to the customer at the time of their purchase (includes shipping costs and dynamic pricing)
Order Date: This shows you the exact date and time your order was placed.
Labels: Every order can have one or more labels.
- Processing: indicates that the order is "between" states.
- Partially Rejected: at least one order item (but not all) has state REJECTED.
- Partially Cancelled: at least one order item (but not all) has state CANCELLED.
- Partially Shipped: at least one order item (but not all) has state SHIPPED.
- Partially Returned: at least one order item (but not all) has state RETURNED.
- Missing Parcel Traking urls: at least one order item does not have parcel tracking URL set.
- Missing Item Identifier: at least one order item does not have an item identifier set.
Refund State: This shows you the refund state for this order.
- Not refunded
- Partially refunded
- Fully refunded
Product(s) name:
Product(s) SKU:
Item identifiers:
Invoice:
Tracking link(s): This shows you the tracking link(s) for the order. If it's missing, please make sure to fill it in.
Address (shipping): The address of the customer to where the order should be shipped to.
Address (invoice): The address that the customer would like to have on the invoice.
Customer phone no: The phone number of the customer.
Presentment currency:
Settlement currency:
Settlement exchange rate:
Settlement total charged:
Total paid: This shows you the total that has been paid already.
Settlement Total paid:
Total refunded: This shows you the total refund to the customer.
Settlement Total refunded: