Are these rates fixed or can they change?
Rates may be subject to change due to fuel surcharges or contractual updates. We will inform sellers proactively in case of changes.
Who pays the shipping cost?
Refurbed pays the carrier directly, and the shipping cost is invoiced back to the seller.
How is invoicing done, and what do the reports look like?
Shipping costs are invoiced monthly. Any claim refunds are automatically deducted from that month’s invoice. A detailed report is sent together with the invoice. (Below the example invoice and attached excel report for reference.)
Do these rates include VAT? Will VAT be added to the shipping invoices?
No. Rates are shown without VAT.
The VAT treatment depends on the seller’s country:
Sellers based in Austria: 20% Austrian VAT will be added to the shipping invoice.
Sellers based in other EU countries: no VAT is added. The reverse charge mechanism applies, meaning VAT is accounted for in your local VAT return.
Which surcharges may apply?
In addition to the base rate, DHL Express may apply the following surcharges:
-
Fuel Surcharge – mandatory
- Applied to all shipments
- Calculated as a percentage of the transport charge
- Refurbed benefit: 50% discount vs DHL published fuel surcharge
-
Remote Area Delivery
- Applies to postcodes classified as remote by DHL Express
- Amount depends on destination and DHL classification
-
Signature on Delivery
- All shipments are delivered with mandatory signature
- No surcharge – waived for refurbed shipments
-
Toll Surcharge (Germany domestic only)
- Applies to domestic shipments within Germany
- €0.03 per kg
-
Size and weight related surcharges
-
Oversize Piece – any side exceeds 100 cm
- €12.00 per piece (domestic)
- €20.00 per piece (international)
-
Non-Conveyable Piece – actual weight 25–70 kg
- €20.00 per piece (international)
- €12.00 per piece (domestic)
-
Overweight Piece – over 70 kg (actual or volumetric)
- €50.00 per piece (domestic)
-
€55.00 per piece (international)
-
Oversize Piece – any side exceeds 100 cm
Am I charged for every label I generate, or only for the ones that are actually used?
You are only charged for labels that are actually used (shipped).
Labels that are generated but never handed over to DHL are not billed.
Can I add additional insurance to my shipment?
At the moment, it is not possible to add optional additional insurance to DHL Express shipments created through refurbed due to a technical limitation.
However:
DHL Express has one of the lowest loss and damage rates in the market (~0.03%)
All shipments are tracked end-to-end with mandatory signature on delivery
For shipments using refurbed’s carrier agreement, we support the claims process directly with DHL
If additional insurance is a hard requirement for your business, please contact shipping@refurbed.com so we can assess your use case and consider prioritizing this feature.