Can I generate shipping labels in bulk?
In the Seller Interface, you can only generate one label per order manually.
However, automation is possible via API.
Once your merchant address and shipping profile are set up, you can use the endpoint
OrderService/CreateShippingLabel with the following data:
merchant_address_id (origin)
order_id
parcel_weight (kg)
carrier_name (e.g. DHL_EXPRESS)
What does the shipping label look like? Can I add my own reference?
When you use Refurbed’s DHL Express agreement, the label automatically includes a system-generated reference containing the order item ID.
For security reasons, customer details and the item description are hidden (DHL “neutral label”) to reduce the risk of theft and claims.
Currently, it is not possible to add a custom reference — the system-generated reference will be used.
For example:
Ref No: 25929156
🆕Can I change the shipping address on a label?
Yes. If label creation fails due to address issues, you will see an error message during label creation (see screenshot below) and a notification in your Seller Interface panel.
From the notification, you can access the order and use the “Edit shipping label address” feature to update the address and create the label again.
- This does not change the original customer address (used for invoicing and legal purposes)
- The updated address is used only for label generation
- You can edit it as many times as needed
⚠️ Important: Changing the address may void Klarna/PayPal protection, meaning you take responsibility in case of disputes