We have prepared printable flyers that you can add to your outgoing parcels.
These flyers explain the battery or display message that customers may see in their refurbished iPhone settings — a message that can sometimes cause confusion.
The goal is to:
- Inform customers before they worry
- Reduce unnecessary returns caused by misunderstanding
Please make sure to include the battery flyer to the parcel, in case any of the following messages are displayed on the iPhone: “Unknown Part”, Battery status shown as “used” or “Finish Repair” message.
📌 What You Need to Do
- Select flyer in the correct language.
- Download and print it.
- Add one flyer to every parcel containing an iPhone.
Please find the leaflets for download below
🎯 Why It Matters
Adding this flyer to your parcels makes a difference:
✅ Fewer Returns
Customers often misunderstand battery or display messages, even though the device is fully functional and professionally refurbished.
Clear communication helps reduce confusion — and therefore reduces returns.
✅ More Trust
Being transparent about spare parts and manufacturer warnings reassures customers that they received a high-quality refurbed device.
✅Support for Sustainability
The flyer explains the role of refurbishment in reducing e-waste, helping customers understand the positive impact of their purchase.
If you have any questions or need help accessing the flyer, feel free to reach out to us.
Thank you for helping us improve the customer experience.