Disclaimer: please note that refurbed does not provide legal advice. It is your responsibility as a Seller to ensure that you are informed and compliant with all applicable legal requirements. For more information, we recommend you reach out to your legal advisors. By selling on refurbed, you confirm that you meet all relevant legal obligations. Non-compliance can result in fines, removal of listings, or even exclusion from markets.
Statutory Warranty at Glance
This page is a short, plain-language overview of the statutory ("legal") warranty that applies to Sellers on the refurbed marketplace. It is for information only and is not legal advice. Because refurbed operates in several countries, the exact rules depend on the Customer's country and the applicable law, which always take precedence over this summary.
What the statutory warranty is
Separate from the contractual Seller Warranty, every Seller is bound by a statutory warranty (also called the legal guarantee of conformity). This is a mandatory consumer right set by law: it cannot be excluded, shortened, or limited by contract, and it applies automatically whenever you sell to a consumer.
What it covers
The statutory warranty means the Product must be in conformity with the contract at the time of delivery — that is, it matches the description, quantity, and quality agreed, is fit for its ordinary purpose, and comes with the expected accessories and instructions. If the Product does not conform, the Seller is liable and the Customer can bring a claim.
Duration and burden of proof
Across the EU, the statutory warranty generally lasts a minimum of two years from delivery, though some countries provide longer periods or allow a shorter period for used goods where the consumer agrees.
For a defined period after delivery, any defect that appears is presumed to have existed at delivery, so the Seller (not the Customer) must prove otherwise. Under EU rules this reversed burden of proof lasts at least one year, and several countries extend it to the full two years.
Remedies for the Customer
If a Product does not conform, the Customer is typically entitled, in order, to:
Repair or replacement free of charge, within a reasonable time and without significant inconvenience; and then
A price reduction or termination of the contract (with a refund) where repair or replacement is impossible, delayed, unsuccessful, or disproportionate.
Minor defects usually do not give a right to cancel the contract outright.
How this differs by country
Because national laws implement these rights differently, important details vary from one market to another — for example, the exact warranty duration, the length of the reversed burden of proof, whether a shorter period applies to used goods, any obligation to notify the Seller of a defect within a set time, and specific procedures for exercising remedies. The rules of the Customer's country of residence generally determine what applies.
Extension of the warranty after repair
In most EU countries, if a Product is repaired under the statutory warranty, the legal guarantee is extended by at least 12 months from the date the repaired Product is returned to the Customer. This extension applies to the whole Product (not just the repaired part) and can be claimed once per Product. The rule was introduced EU-wide by Directive (EU) 2024/1799 (the Right to Repair Directive), which amended the Sale of Goods Directive. Member States may provide for longer extensions under national law.
Applicable EU law
The statutory warranty framework is based on Directive (EU) 2019/771 (the Sale of Goods Directive), which sets out EU-wide minimum rules on conformity, remedies, and the seller's liability period for goods sold to consumers. It was amended by Directive (EU) 2024/1799 (the Directive on common rules promoting the repair of goods), which introduced the 12-month guarantee extension after repair and applies from 31 July 2026. Member States transpose these Directives into national law, so the precise rules may differ from country to country.
Relationship with the Seller Warranty
The statutory warranty and the contractual Seller Warranty exist side by side. The Seller Warranty is granted voluntarily and offers additional benefits, but it never reduces or replaces the Customer's statutory rights. Where both apply, the Customer can rely on whichever gives them the stronger protection.