Based on the valuable feedback from our Supplier Happiness Survey, we have implemented three notable changes to the Condition Score metric:
- Revised Point Scale:
- Previously, the Condition Score used a 2-point scaling system (e.g., 2, 4, 6, etc.). We have now switched to a 1-point scaling system. This change will more accurately reflect your score development.
- Weighted Condition Score:
- We recognized that customers often had unrealistic expectations for B and C grade devices. To address this, the new weighted Condition State is based on tickets and sales per specific grade, and weighted by amount of sales of the grade. For more details on the Condition Score calculation, please refer to the Condition Score toggle below.
- Adjusted Thresholds:
- Your feedback indicated that the previous thresholds were too strict and discouraging. We have adjusted the threshold values, making it easier to earn higher points.
Thank you for your continued feedback and support.