💡To submit a ticket topic change request in Zendesk, a macro has to be applied and mandatory fields have to be filled out to submit the request successfully.
The evaluation of these requests and the filled out fields, will follow:
- To conduct the evaluations, we approve ticket topic change requests based on the filled-out fields in the Zendesk Process
- Thorough evaluation of the requests follows afterwards
In case of neglect of our ticket topic change guidelines, monitoring and penalizations will follow
- Resulting in (temporary) blocks from the ticket topic change process, meaning, all submitted requests during this time period will be rejected automatically
- Requirement of an action plan
- Strict monitoring of your requests
‼️Please note that, the ticket topic change guidelines have to be met: required documents and information have to be provided accordingly with the requests.