🔄 What is changing?
If you use the refurbed ticketing solution directly in your seller interface, you can now write messages to customers in their own language, no manual translation needed. Refurbed automatically translates the message into the customer's language before it's delivered.
Note: the translate button in the interface, which lets you manually translate an incoming customer message, is separate from this — it currently only works on customer messages.
📌 What do you need to do
- Simply write your responses in your own (or your team's working) language, there's no need to translate outgoing messages yourself before sending. The customer will receive it in their language automatically.
- Currently, this auto-translate behavior is not switched on by default. To do so, switch on the Auto-translate toggle in the ticketing interface:
🎯 Why it matters
- Saves time for your CS agents. No more manually translating messages back and forth or relying on external translation tools before replying.
- Reduces friction and errors from manual translation workflows, especially when following up on older conversations.
- Eventually, smoother communication with customers and quicker response times.
In case of doubt or questions, please reach out to your point of contact or to seller-support@refurbed.com.