🟩 Seller Performance Dashboard Intro
The Seller Performance Dashboard gives you a complete overview of your performance on refurbed — across Product Quality, Customer Service, and Delivery. You’ll see your overall rating, key metrics, and detailed data for each area. For deeper insights, three additional reports provide focused analysis for each performance pillar.
📊 Overall Score
At the top, you’ll find your Final Total Points, representing your overall performance score. Sellers with over 100 orders in the last 35 days influence their BuyBox visibility. Your score is built from three weighted pillars — Product Quality, Customer Service, and Delivery — and updates daily, so improvements are reflected quickly.
🧩 Legend and Color Coded Score Blocks
Each metric is color-coded for quick understanding:
🟥 Red = underperformance, needs action
🟨 Yellow = average performance
🟩 Green = strong or excellent results
You can instantly see how you perform across all categories and drill into detailed ticket tables to view the underlying data behind each score.
🛠️ Product Quality
This section evaluates defects, condition, and penalties like configuration errors. Defects are tracked over short, mid, and long terms, and benchmarked against similar sellers by product mix and market. The Product Quality Insights Report helps you identify top product drivers behind defects and trends over time, so you can take targeted action.
🔍 Ticket Drill Details
At the bottom, detailed ticket drill tables show every order or case impacting your scores. You can explore product issues, service tickets, and delivery-related cases in one place — helping you pinpoint exact causes and act fast to improve.
💬 Customer Service Quality
Here, you’ll see metrics on response time, ticket lifetime, CSAT (customer satisfaction), and urgent tickets. Together, they show how efficiently and helpfully your team supports customers. Faster responses, fewer escalations, and higher CSAT scores all contribute to better performance and happier customers.
🚚 Shipping & Delivery
Your Delivery Score reflects both speed and customer experience — how reliably you ship and how few delivery complaints arise. Penalties may apply for missing tracking links or wrong configurations. Delivery metrics are calculated locally, meaning your score in each market (e.g., Germany) affects that market’s BuyBox visibility.
✅ Outro
Use this dashboard as your main snapshot for ongoing performance monitoring. Regularly check your scores to spot trends and focus improvements where needed. For deeper insights, visit the dedicated Product Quality, Customer Service, and Delivery reports, or consult the FAQ page for metric definitions.