refurbed retains commissions in specific cases, such as cancellations, returns due to seller error or violations of the marketplace policies. This is outlined in the Seller Guide (clause 6.1.5-6): https://www.notion.so/refurbed/Seller-Guide-21cb6a8983ab8070a934f08289391559.
If a customer refund is caused by your fault, you will be charged any applicable commission.
This includes but is not limited to: defective devices, devices not corresponding to the ordered grading, devices in wrong configuration. The commission will also be charged for out-of-stock sales/cancellations by you and refund requests due to delivery delays caused by you.
No commission will be charged if you can prove to refurbed with irrefutable evidence according to refurbed’s policies (i.e. Ticket Topic Change Guidelines) that the return refund was not caused by your fault.
Read more about the commission process in our Seller Performance FAQ page here: https://www.notion.so/refurbed/Key-questions-answered-2b6b6a8983ab80a3a27bfacd79cd571b?source=copy_link#2b6b6a8983ab80c089afec04c998633a