This page explains what's changing with Stripe account verification on refurbed, what sellers need to do, and when.
Questions? Contact your account manager or reach out to our seller support team.
What's changing
Stripe, our payment provider, is introducing new verification requirements for all sellers in Europe. All sellers need to complete verification by August 2026 — accounts that miss the deadline will have payouts blocked.
There are three types of checks:
- Identity verification — confirming the identity of the person who represents the account
- Business verification — confirming your company's legal name, address, and registration number
- Ownership verification — confirming who owns or controls the business (anyone with more than 25% ownership, or a director). This is a new requirement.
How you'll know you need to take action
Verification requests are rolling out gradually from May 2026. When it's your turn, you'll see a red banner in the seller interface — click it to start. Stripe will first try to verify your details automatically. If they need more, you'll be asked to upload a document.
If you have questions, contact your account manager or reach out to our seller support team.
What documents you may need
For a full list of accepted documents by country and document type, see Stripe's accepted verification documents - select a country to view its requirements.
FAQ
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Why is Stripe updating verification requirements?
Stripe regularly reviews and updates its verification requirements to stay current with financial regulations. For businesses based in Europe, Stripe is updating how it collects, validates, and verifies business and personal information in line with local regulations including the UK Financial Conduct Authority (FCA) and Central Bank of Ireland (CBI).
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What's changing for sellers in Europe?
To meet higher verification standards, some sellers may need to complete:
Enhanced identity verification. Stripe will first attempt to verify identity automatically. If that fails, sellers can choose to:
- Complete selfie verification via Stripe Identity
- Provide updated information, including an optional National ID number
- Upload 2 separate documents: one as proof of identity (e.g. passport or driving licence) and one as proof of home address (e.g. utility bill or bank statement)
Business verification. Some accounts will need to provide additional information to verify company name, address, and registration number. If Stripe cannot verify this automatically, additional proof of business documentation may be requested.
Ownership (UBO) and director verification. Some accounts will need to provide information to verify the relationship between the business and its owners or directors. This is based on European regulatory requirements.
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Who from my business needs to be verified?
The following people will need to go through verification:
- Account representative — the person who manages the seller account on refurbed
- Ultimate beneficial owners (UBOs) — anyone who owns more than 25% of the business
- Directors — if no individual owns more than 25%, a director or senior person responsible for managing the business will be verified instead
Stripe will first try to verify these individuals automatically. If they need more, you'll be asked to upload a document.
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How do I know whether I need to provide additional information?
You will see a red banner in your seller interface when action is required. Click the banner to be taken directly to a form where you can submit the required information. If you're unsure, contact your account manager.
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Document upload requirements
If Stripe cannot verify your information automatically, you'll be asked to upload documents.
View the list of acceptable documents for each country.
Follow these guidelines to avoid delays:
- The document must be no more than one step removed from the original:
- Copies and scans must be in PDF format, taken directly from the original
- A photo of a physical document must be the original, unprocessed image in JPEG or PNG format
- Screenshots are not acceptable
- Photos and scans of photo IDs must be in colour
- Photos of paper documents must be in colour; scans of paper documents (not photo IDs) may be black and white
- Documents must not be expired
- Files must be in PDF, JPEG, or PNG format
- Documents must not be cropped or missing pages — all borders must be visible
- The document must be no more than one step removed from the original:
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What actions do I need to take?
Right now, nothing. Verification requests are rolling out gradually from May 2026. When it's your turn, you'll see a red banner in the seller interface. Click it and follow the steps. Your account manager can help if you have questions.
Make sure you complete verification before your account's deadline to avoid restrictions. All accounts must be verified by 31 August 2026.
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What happens if I don't complete verification by August 2026?
Your account will be restricted. Charges may be paused and payouts blocked. We strongly recommend completing verification as soon as you receive a request.
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What if my business is registered in the Netherlands?
Netherlands-based sellers can no longer use the "individual" business type. If this applies to you, your account type needs to be updated to "sole proprietorship". Contact your account manager if you need help with this.
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Can I still sell while verification is in progress?
Yes. Your account operates normally while verification is underway. Restrictions only apply if verification is not completed by the deadline.
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Who processes my documents — refurbed or Stripe?
Documents are submitted directly to Stripe, our payment provider. refurbed does not have access to the documents you submit.
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I have a question that's not answered here. Who can I contact?
Reach out to your account manager directly, or contact our seller support team.