Login

The Refurbed platform login is based on a 2 factor authentication system (2FA). The login is been upgraded using a TOTP (Time-based One-Time Password) Authentication process.

Why is refurbed making this change?

As a follow-on to our introduction of email-based two-factor authentication (2FA) in May 2024, we are adding a new, even more secure, method to secure seller accounts. Time-based One Time Password (TOTP) is an industry standard way to further secure accounts and defend against phishing or other external password compromises. Beyond a password, it uses an authenticator app to provide the numeric code needed to access a seller account and is set up with a QR code.

On (date) refurbed will require usage of TOTP-based multifactor authentication and it will replace the existing mandatory email-based solution.

Steps to enable TOTP-based Multifactor Authentication

To set up your account for TOTP (Time-based One-Time Password), first, install an authenticator app or a password manager (in your smartphone or tablet) to manage your TOTP login code. Some suggestions are:

• Google Authenticator (iOS, Android)
• Microsoft Authenticator
• Authy
• 1Password (password manager)
• Bitwarden (password manager)

To activate:

1. Go to Settings in the refurbed seller interface.

2. Select the Security tab and find the Two-Factor Authentication section.

   

3. Click the blue icon on the right to activate. A new modal dialog will open.

   

4. Open your preferred authenticator app / password manager
5. In the app, follow the app's instructions for creating a new entry, either:
   • Scan the QR code shown in the modal dialog, or
   • Manually enter the secret key provided.
6. The app will generate a 6-digit code. Enter this code in the modal to verify.

7. Once verified, two-factor authentication will be enabled.

   

From now on, each time you log in, you will be asked to enter the 6-digit verification code from your authenticator app.

How to manage accounts shared by multiple users

Refurbed recommends that sellers follow security best practices and not share login accounts with more than one person. We can create additional accounts as needed to facilitate this. Please follow up with Integrations team (integrations@refurbed.com) to request additional accounts or removal of no-longer needed accounts.

FAQ

My code does not work. What can I do?

If your configured TOTP method does not work, you can navigate to Security page and restart the process again obtaining a new code. The config button will be there for you.

1. Navigate to settings page
2. Click on the Security section (tab)

3. Click on the Authenticator icon. This will open the TOTP modal and it will allows you to restart the process again

   

After this. You do the setup one more time the very exact way using TOTP again.

Need Help?
If you have any questions or need support while setting up TOTP, please reach out to seller@refurbed.com — our team is here to help.