Threshold
To support the 2-day promise, sellers must consistently achieve:
- ≥ 85% of smartphone orders delivered within 2 business days after the order placement (independently of the order time during the day)
This threshold applies to smartphone shipments to customers in Germany, including:
- domestic shipments within Germany
- cross-border shipments to Germany
Why this threshold?
The threshold is designed as a pragmatic first step that enables a credible customer-facing promise while acknowledging operational variability in real-world shipping performance.
Even when an express carrier is used, delivery performance can vary depending on:
- dispatch timing
- cut-off and collection times
- warehouse location
- carrier routing
- local operational setup
Where can I track my performance?
Your weekly delivery performance is visible in the new “DE Smartphone delivery performance” section of the Delivery Insights Dashboard.
This dashboard can be used to monitor:
- your current 2-day compliance on a weekly basis vs. the 85% target
- your current 2-day compliance by carrier & service type used
- how your performance develops over time after any operational changes