After a case escalates to the second stage, you can no longer initiate a refund yourself due to payment service provider limitations. However, refurbed customer service can manually process the refund on your behalf directly through the payment service provider.
Once you confirm the refund, we will issue it on your behalf and include it on your monthly invoice as a payable amount with an explanation of why this manual process was necessary. This amount will then be deducted via SEPA direct debit.
💡Please note: A dispute fee has already been charged in these cases because we are in the dispute stage of the lifecycle.