Published: January 19, 2026
🔄 What's Changing?
Starting March 1st, 2026, refurbed is rolling out mandatory automated return labels for eligible marketplace returns.
When customers create a return request within 35 days of ordering, refurbed will automatically generate and provide a return label. This means you no longer need to manually create or send return labels for most returns.
What's included:
- Marketplace return requests created within 35 days of ordering
- Most standard product categories and shipping lanes
Initial exclusions (we're working to expand coverage over time):
- Sellers in FI, LV, LT, SI, HU, RO, CH (rates not yet available)
- domestic returns for Sweden and Denmark
- Large/bulky items (domestic appliances, kids & sports equipment, monitors, desktop PCs, printers, scanners, TVs)
Sellers requiring multiple return addresses: we will asses if we can onboard you partially as we currently do not support multiple return addresses.
Your Account Manager will confirm your specific onboarding timeline, as rollout happens in phases through March 2026.
📌 What You Need to Do
Choose your carrier setup:
You have full flexibility to use:
- Your own DHL Express contract or DHL Standard contract (the latter only for sellers based in Germany), or
- refurbed's DHL Express rates
If you use refurbed's rates, you'll only be invoiced for labels that are actually used. Generated but unused labels are not charged.
👉 View current rates: Automatic Return Labels
Get familiar with new tools:
We've added a new Returns tab in your Seller Interface where you can:
- View all return requests using automated labels
- Track order ID, IMEI/serial number, label status, tracking number, and arrival date
- Export your return data as CSV for 30, 60, or 90 days
👉 Learn more: Returns Tab Overview
🎯 Why It Matters
We've been testing automated return labels since summer 2025, and the results are clear: this change benefits both you and your customers.
For your operations:
✅ Less manual work – no more creating, managing, or emailing return labels
✅ Faster returns – parcels typically arrive back within 1–1.4 days after posting
✅ Reduced claims effort – for returns using refurbed carrier agreements, we handle claims directly with up to €500 coverage per shipment
✅ Better ticket management – auto-label tickets move to Pending and auto-solve after 5 days if customers don't reply (no SLA impact)
✅ Automatic shipment tracking updates for customers — customers receive proactive updates once the return shipment is scanned, reducing “where is my return?” messages.
For your customers (and your CSAT):
Sellers already using automated labels are seeing:
- +7% higher CSAT scores
- ~25% faster refunds
- ~30% less return related seller messages
- Instant access to return labels with no waiting
New feature: "Talk to Seller" option
Customers now have the choice to contact you directly instead of automatically requesting a return label. This gives you the opportunity for remote resolution and helps prevent unnecessary returns.
❓ Questions?
Q: Can I still use my own DHL contract?
Yes! You can continue using your own DHL Express or DHL Germany contract (for Germany-based sellers).
Q: What if a return label is created but never used?
You won't be charged. Only used labels are invoiced.
Q: What about claims for lost or damaged returns?
For returns shipped under refurbed carrier agreements, refurbed handles claims directly with up to €500 coverage per shipment.
Q: Where can I see all my returns?
In the new Returns tab in your Seller Interface, where you can view, filter, and export return data.
👉 Full FAQ: Automatic Return Labels
Questions or concerns? Reach out to your Account Manager or contact Seller Relations.