Published: November 5, 2025
🔄 What’s Changing
- Starting in November, refurbed will invoice sellers for lost disputes that were closed in 2025, but only when the loss is due to seller-related reasons.
- Typical seller-responsibility cases include missed refund deadlines and invalid proof of delivery that doesn’t meet shipping policy requirements.
- Subjectively debatable cases remain excluded from invoicing, such as when valid proof of delivery exists, a warranty exclusion was agreed, or the customer kept the product but the payment provider still ruled in their favor.
đź“Ś What You Need to Do
- Ensure on-time refunds: Process any required refunds within the dispute resolution deadline to avoid “missed refund” charges.
- Tighten proof-of-delivery (POD) compliance:
- Use shipping methods that meet signature thresholds where required.
- Keep complete, verifiable POD records for every shipment.
- Review recent cases: Ahead of November, audit disputes closed since January 2025 to confirm documentation and actions align with policy.
- Monitor invoices:
- November: expect a one-time retrospective invoice for eligible 2025 lost disputes.
- Going forward: lost cases will be invoiced monthly, two months after closure to allow for full review.
- Consult the Seller Handbook for detailed requirements and best practices.[1]
🎯 Why It Matters
- Clarity and fairness: Only seller-responsibility losses are invoiced, and debatable cases are excluded.
- Predictability: A rolling, two-month delay after closure provides time to resolve edge cases before invoicing.
- Risk reduction: Strong POD workflows and on-time refunds minimize financial exposure and prevent avoidable losses.