Published: August 8, 2025
🔄 What's Changing
We've formalized our rolling reserve policy in a new chapter (6.5) of the Seller Guide. While refurbed has always had the right to maintain a financial reserve, we've now added clear guidelines about how this reserve works, how it's calculated, and when it might be adjusted.
📌 What You Need to Do
- Be aware that a rolling reserve may be applied starting in the second month of selling on refurbed
- Understand the reserve calculation process:
- The reserve amount will be between 0% and 6.5% of your net 12-month sales
- Calculation factors include your 12-month selling history, credit rating, 90-day refund rate, and 12-month defect rate
- The reserve is proportionally allocated across your connected Hyperwallet and Stripe accounts
- The reserve amount is reviewed and adjusted monthly
- Read the full detail in section 6.5 of the Seller Guide
-
Know your credit rating category and its impact:
Risk Score Consequence Low Risk 100-299 Lowest reserve percentage Medium Risk 300-399 Medium reserve percentage High Risk 400+ Highest reserve percentage (up to 6.5% of GMV) No credit score ? Individual reserve amount may apply for first 3 months - Maintain good performance metrics to minimize your reserve amount:
- Keep your 90-day refund rate low
- Maintain a low 12-month defect rate
- Pay all invoices on time – unpaid invoices after two dunning reminders will result in mid-month reserve increases
🎯 Why It Matters
The rolling reserve protects both refurbed and customers from potential issues that may arise after a sale is completed. It ensures funds are available to handle refunds, returns, chargebacks, warranty claims, and Take Over costs. By clearly defining how the reserve works, we're providing you with transparency about how your payouts may be affected.