🧾 Product Quality Insights Report Intro
The Product Quality Insights Report helps you understand what drives your defect and condition performance — the key components of your product quality score. It reveals where issues originate, how your results compare to peers, and which areas to prioritize for improvement.
📈 Sales and Score Development
At the top, you’ll see the trend of your total quality points and sales volume over time.
- If quality points drop while sales stay stable, your defect or condition rates are worsening.
- If both drop, it signals declining quality and sales performance — focus on stabilizing sales and reducing defects.
This view helps you spot when and where your performance started to shift.
📊 Defect Rate Development
Three charts display your defect rate trends over 14, 35, and 95 days.
Each compares your actual rate with:
- the peer weighted average, and
- the target rate for full points.
Scoring follows a clear rule: perform better than peers, and you earn more points; fall behind, and you lose them.
✅ Tip: If your defect rate is above the peer average, check the category breakdown to identify which product types drive the issue — and start with your highest-volume categories first.
🧩 Category Defect Rate Overview
This section compares your defect rate per product category to peer averages.
🟩 Green = performing better than peers
🟥 Red = performing worse
Peer averages are weighted by your own sales mix, so small differences are normal.
✅ Focus Areas:
- Improve inspection and repair processes for weaker categories.
- Start with categories contributing the most sales, as they have the highest impact on your total score.
🔋 New Battery & Condition Rates
Here you can track your battery defect rate and condition performance per grade.
✅ Action Steps:
- If condition issues appear in Grades A or B, review grading consistency and align with the official Condition Handbook.
- Rising battery defects indicate supplier or repair quality issues — investigate and ensure compliance with refurbed’s Product Quality Guidelines.
🧠 Product-Level Details
This table highlights defect rates per individual product and the most common defect topics.
✅ Next Steps:
- Identify recurring problem SKUs and take corrective action.
- Cross-check internal return data.
- Conduct a weekly review of your Top 10 Defect SKUs to monitor improvements.
🪞 Condition Ticket Insights
This chart breaks down the most frequent condition-related complaints (e.g., scratches, wrong color, display defects).
✅ Next Steps:
- Ensure grading practices align with the official Condition Guide.
- Provide refresher training to staff on grading consistency.
- If uncertain after consulting the guide, reach out to the Product Quality Team for clarification.
✅ Outro
Use this report to track trends, identify issues, and improve your product quality step by step.
Consistent monitoring and action will help you recover points and enhance customer satisfaction.
For detailed metric definitions, visit the FAQ.