In the left side menu of Merchant interface, clicking on “Balance Dashboard” you will see an overview on money flow and pay out information for Paypal and Stripe (checking on specific orders that have been paid out is possible too).
Order ID search: you can search for a specific order and check details about when it was paid out and refunded (if that is the case) . If there are no results when searching, it is possible that this order has not been paid out yet.
Detailed order will be displayed in “Paypal/Stripe completed payout transactions” in the ****table below.
Frequency of payment is also displayed (daily, weekly, monthly).
Paypal / Stripe Balances
Organized in 2 columns you will see balances for Paypal and Stripe.
Paypal Open Balance: The total amount owed to you, including orders that are not yet captured such as payments by Klarna.
Next Payout value (Paypal): Suppliers current Paypal balance, it will be transferred on the ‘Next expected payout’. This may change due to refunds.
Last payout: Last date of the transferred balance. It shows when the payout was succeeded and not voided (in case of a negative balance)
Next expected payout: This shows when balance is expected to be paid out in your account. Payout will be voided as long as the balance is negative.
Stripe Open Balance: The total amount owed to you, including orders that are not yet captured such as payments by Klarna.
Next Payout value (Stripe): Suppliers current Stripe balance, it will be transferred on the ‘Next expected payout’. This may change due to refunds.
Last payout: Last date of the transferred balance. It shows when the payout was succeeded and not voided (in case of a negative balance).
Next expected payout: This shows when balance is expected to be paid out in your account. Payout will be voided as long as the balance is negative.
Not on Stripe balances: Table will display € and non € currency. Note: this amount may change when transferred due to refunds. In case of non € currency, one additional day may be taken into consideration for transfer to show up in the account.
Paypal / Stripe historical payouts:
Here you can see historical information on past payouts.
Paypal / Stripe completed payout transactions:
When searching for a specific Order ID at the top of the page, results will display in this table (dates of payout and detailed refund will be displayed).
Transfer type terms:
Commission Base: Commision Refurbed charge for each sale
Commission Target price: dynamic pricing
status can be one of:
• scheduled - only allowed initial status
• claimed - temporary status set by worker when going to process payout
• prepared - worker assigned outstanding/unpaid transfers to this payout and payout is ready to be send
• submitted - payout request to Hyperwallet was successful
• submit_failed - payout request to Hyperwallet was NOT successful
• pending - payout is pending and waiting for intervention from refurbed (can happen if refurbed needs to provide some additional documents for merchant)
• processing - payout was released from Hyperwallet (money is on the way to merchants bank account)
• failed - payout eventually failed because bank account rejected it, doesn't exist or other reasons
• succeeded - everything is fine
• cancelled - can be cancelled while in pending status (if we can't provide document etc)
• void - can be voided for various reasons