You can only counter a dispute once. It is crucial to provide all relevant evidence within the deadline set by the external source. Refurbed customer service will communicate this deadline to you when they inform you about the ongoing dispute.
- Resolving issues promptly is critical due to strict payment provider deadlines. Missing these deadlines may result in cases being ruled in the end consumer's favor, even when such outcomes would otherwise be unjustified.
- Most lost cases result from insufficient proof of delivery documentation that fails to meet Klarna or PayPal shipping policy requirements. When investigating missing or misrouted parcels, document all communication with shipping providers clearly and forward these documents immediately to refurbed customer service.
- You must provide the end consumer with a free return label. Include this return label in your Zendesk ticket so it can serve as evidence if an end consumer claims to have returned the product but you have not received it.
- Taking pictures of the device and packaging before shipment helps you document the product's condition and counter customer claims about receiving damaged products.
- Including a test report that confirms the product was functioning properly before shipment provides additional evidence of product quality.