When could a suspension occur?
Reasons for a suspension could be: poor product quality for multiple weeks, recurring customer service issues and an uncooperative approach regarding our Seller Guide and Quality Charter.
The seller performance/reporting team always communicates warnings in advance before suspending seller’s accounts.
Is a suspension permanent?
Only in case it is communicated clearly that it is a permanent suspension. A permanent suspension could happen if recurring issues are not solved during previous suspensions or a previous timeframe. Otherwise, the suspension is not permanent and would be an opportunity to improve the issues regarding customer service or product quality.
What should we do for our account to get reactivated?
We kindly ask you to provide us with an action plan from your side on how you plan to solve the existing problems. Your action plan should encompass clear goals, backed by a strategy to achieve them but most importantly, it should identify the root of the problem. Attached you can find examples on how your action plan could look like. After providing the action plan, the reporting team will review it and inform you if the cooperation can be resumed.
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