Our onboarding strategy for the global rollout is designed to ensure each seller joins at the right time based on their chosen setup. Rollut start date is June 22, 2026.
| Integration Method | June | July | August | September | ||||
|---|---|---|---|---|---|---|---|---|
| refurbed UI | ||||||||
| Native API adopters | ||||||||
| Zendesk | ||||||||
| Email notification |
- refurbed UI: for sellers who do not wish to integrate with a ticketing system, we offer a new section in the seller interface.
- Native API adopters: for sellers integrating directly with our Ticket API.
- Zendesk: we are working with our partner on a standard Zendesk connector to enable seamless integration with your Zendesk instance. The implementation is provided by our partner, with our team coordinating closely to support a smooth delivery.
Please plan your activities accordingly and ensure they align with your onboarding batch. Reach out to your account manager with any concerns or questions about the plan.