- Voluntary Agreement: Contractual guarantees are voluntarily provided by the seller and concern warranty service beyond the legal statutory requirements.
- Contractual Agreement: Based on a specific agreement between the seller and the consumer, usually in the form of a written contract or warranty document.
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Terms and Conditions: Contractual guarantee can have their own terms and conditions, which may include specific coverage, exclusions, duration, and procedures for claiming warranty service.
For the contractual warranty the refurbed warranty conditions (Garantiebedingungen) are applicable.
- At least 12 Months
- May only be rejected by sufficient proof.
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- Additional Benefits: A contractual guarantee can offer benefits beyond what is provided by the legal warranty, such as extended coverage, additional services, or quicker resolution of warranty claims.
💡Attention: The statutory warranty applies regardless of any guarantee exclusion! Furthermore, consumer protection agencies denounce guarantees that are factually less favorable than the statutory warranty.
2a) Warranty defect as per website warranty conditions
The warranty covers all technical aspects of the purchased product. The merchant guarantees to deliver a product to the buyer that is free from material, production or structural damage, with the scientific and technical standards at the time of manufacturing being the applicable benchmark. It is imperative that the product flaw responsible for the damage dates back to said point in time. A claim for replacement due to consequential damage is only valid within the scope of applicable laws and regulations.
This warranty commences on the date of purchase for a period of time specified by the merchant, while it is extended in case of repair or replacement.
The warranty is valid from the date of purchase for the period specified by the merchant. If the unit is repaired or replaced, the warranty period is extended to at least 6 months. (If at the time of repair or replacement the remaining warranty period is longer than 6 months, the warranty will be unaffected). For example: If a device has a remaining warranty period of 8 months and is replaced due to a defect, the warranty period for the replacement device remains at 8 months. However, if the remaining warranty period for the defective device is only 4 months, the warranty period for the replacement device is extended to 6 months.
Additionally, we distinguish between two types of warranty cases. If only one component is replaced, the warranty is only extended to at least 6 months for the replaced component (e.g. camera). However, if the entire device is replaced, the warranty for the entire replacement device is extended to at least 6 months.
A customer can exercise his right of warranty via a written claim to the merchant within the warranty period. As a precondition for a warranty claim, a customer has to report the product flaw within a maximum period of one month after discovery / he or she ought to have discovered it. The customer is obliged to prove that the warranty is valid (i.e. by submitting the invoice).
2b) Legal grounds - Guarantee
Every supplier signed the Supplier Guide & with it confirmed the appliance of the Quality Charter for Consumer Electronics